Privacy Policy
Last updated: 1 July 2025
VK Transport Company Pty Ltd (ABN 93 701 298 615) respects your privacy and is committed to handling personal information responsibly and transparently. This policy explains how we collect, use, disclose and protect personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
On this page
- Information we collect
- How we collect information
- How we use your information
- Disclosure of personal information
- Cookies and website analytics
- Data security
- Access and correction
- Complaints
- Contact us
- Changes to this policy
Information we collect
We collect personal information that is reasonably necessary for our freight transport and logistics operations across Western Australia. Depending on your dealings with us, this may include:
- your name and, where relevant, your business or company name;
- your email address and other contact details;
- pickup and delivery addresses, including site access and delivery instructions;
- details of the freight you ask us to move, such as dimensions, weight, handling requirements and timing;
- billing and payment information;
- records of your enquiries, quote requests and dealings with us.
We do not collect sensitive information unless it is reasonably necessary for our functions and you have given your consent, or the collection is required or authorised by law.
How we collect information
We generally collect personal information directly from you when you:
- submit a quote request or enquiry through our website;
- send us an email;
- engage us to provide transport, freight or logistics services;
- interact with our website, including through cookies and similar technologies.
In some circumstances we may collect information from third parties you authorise, such as a freight broker, consignee or trading partner acting on your behalf.
How we use your information
We use personal information to:
- prepare quotes and carry out freight transport and logistics services;
- communicate with you about your consignments, schedules and deliveries;
- issue invoices, process payments and manage accounts;
- respond to enquiries, feedback and complaints;
- meet our legal, regulatory and chain of responsibility obligations under heavy vehicle and work health and safety laws;
- improve our services, systems and website.
Disclosure of personal information
We may disclose personal information to:
- subcontractors, owner-drivers and carrier partners engaged to transport freight on our behalf, limited to the details needed to complete the delivery;
- professional advisers such as accountants, insurers and legal advisers;
- IT, hosting and payment service providers who support our website and business systems;
- government agencies, regulators and courts where required or authorised by law.
We take reasonable steps to ensure that third parties we engage handle personal information in accordance with the APPs. Some of our service providers may store or process data outside Australia. Where that occurs, we take reasonable steps to ensure your information is protected by appropriate safeguards.
Cookies and website analytics
Our website may use cookies and analytics tools to understand how visitors use the site and to improve its performance and content. Cookies are small text files stored by your browser. You can configure your browser to refuse cookies or alert you when cookies are used; however, some features of the website may not function correctly as a result.
Data security
We hold personal information electronically and take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage and limiting personal information to those who need it to perform their duties. When personal information is no longer required for our purposes and we are not legally required to retain it, we take reasonable steps to destroy or de-identify it.
Access and correction
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to your request within a reasonable period. There is no charge for making a request, although we may charge a reasonable cost to provide access in some circumstances. If we decline a request, we will explain our reasons and, where relevant, how you can have the decision reviewed.
Complaints
If you believe we have breached the Australian Privacy Principles or this policy, please contact us using the details below. We will acknowledge your complaint, investigate it fairly and aim to resolve it promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
Contact us
Privacy enquiries, access requests and complaints can be directed to:
Privacy Officer
VK Transport Company Pty Ltd
ABN 93 701 298 615
Email: ceo@vktransportcompany.site
Perth, WA
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, and material changes will be noted with a revised update date. This policy should be read alongside our Terms & Conditions.